Problem: These folks have heard it all before. Or maybe not. Either way, they are not interested in listening, much less supporting whatever is being discussed. Cynics radiate negativity that can infect other meeting members and stifle discussion. Nothing is worth it. Nothing will work out. Nothing is ever good enough. That’s because they don’t […]

Meetings are magic. Even when facing clear facts, our decisions are ultimately based on myriad emotions, opinions and rationales, the result of shifting conditions and circumstances. For all the discussion in advance–in person or online–you never know what will happen when when the doors close, and everyone comes together face-to-face to make a decision. New […]

There’s a saying, “People prefer simple answers to complex problems, even when they are wrong.” But leaders understand the value of tolerating complexity and ambiguity. Few things in life are fixed…except birth and death. All the rest is dependent on the circumstances around us. Each time we try to control those circumstances or draw a […]

Half of the art of speaking involves the art of listening. Some people prefer to listen before speaking. And others prefer to speak before listening. The job of the Facilitator is to ensure that Listeners get a chance to speak, and Speakers actually stop to listen. Here’s how: Set time limits for speaking and stick […]